1. Accounts and authority
Keep account information accurate and authentication factors and tokens secure. You are responsible for activity under your account and for ensuring organisation administrators have authority to act for the organisation.
2. Customer content
You keep ownership of your source, tasks, checkpoints, saved conversations, and other content. You grant Pillion the limited licence needed to host, copy for resilience, transmit, display, index, scan for security, and otherwise provide the service. You must have the rights and permissions needed to submit content and must not use the service to break the law, infringe rights, distribute malware, evade security controls, or attack another system.
3. Version control, agents, and integrations
Pillion uses native version control with Git compatibility. You can export source in Git-compatible formats. Private conversations and other agent metadata require separate exports with current authorisation. Source exports do not include private agent context.
Uploaded conversations remain private to their creator. Sharing publishes selected events at a fixed revision to current repository collaborators. Later events remain private, including when the pull request is public. Your harness, model provider, and attached runners process data under your configuration and their applicable terms.
Workflows run within the documented Actions-shaped subset. Hosted runners execute customer workflow code in isolated microVMs. Attached runners remain customer-operated. Webhooks, identity providers, imports, and payment services apply their own terms to the data they receive.
4. Billing
Paid plans bill monthly per organisation owner and member; outside collaborators are not seats. Hosted-minute and managed-review packages are one-time purchases for use within Pillion. Prices are in euro, excluding applicable tax, as shown on the pricing page. Paddle is our authorised reseller and Merchant of Record: it handles checkout, payment, applicable taxes, receipts and payment support under its buyer terms. Pillion does not receive full card data. Plan changes apply at the next successful monthly payment. Cancel in organisation billing settings or through Paddle before renewal to end the subscription at the current billing-period boundary. Cancellation does not automatically refund previous payments. See our refund policy for requests and statutory rights.
Pricing · Paddle buyer terms · Refund policy.
5. Availability and support
Pillion works to keep the service available and publishes operational status, but the first-cut service has no customer availability SLA. Maintenance, security response, provider outages, and events outside Pillion’s reasonable control may affect availability. Security reports go to info@pillion.dev; data-protection requests go to info@pillion.dev.
6. Suspension and deletion
Pillion may suspend or limit access to protect the service, comply with law, respond to abuse, or address unpaid charges. We will provide notice where reasonable. You may delete content or close an account. Deletion removes service data according to the retention schedule, while legal records and time-limited backups may remain until their required expiry.
Checkpoints expire at their recorded deadlines. Deleting a conversation clears its content from the thread, published ranges, and descendant forks. Minimal records prevent retries from restoring deleted content. Server deletion does not remove local recorder queues or downloaded exports. Backups follow their configured retention.
7. Changes and termination
We may update these Terms for legal, security, or product reasons. Material changes receive at least 30 days’ notice where practical. If you do not accept a material change, stop using the affected service before its effective date. The Terms end when your account or order ends, except provisions that by their nature must continue.
8. Disclaimers and liability
To the extent permitted by law, the service is provided without warranties not expressly stated here. Neither party is liable for indirect or consequential losses. Pillion’s total liability for a claim relating to the service is capped at the fees paid for the affected service in the twelve months before the event, except where the law does not allow that limit or for liability that cannot be excluded.
9. Governing law
These Terms are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, subject to mandatory consumer and data-protection rights.
Questions: info@pillion.dev.