Billing support and refunds
Paddle is our authorised reseller and Merchant of Record. For payment questions or a refund request, use the support link on your Paddle receipt or visit Paddle buyer support. Contact info@pillion.dev for help identifying a purchase or for Pillion product support.
Refunds are handled under Paddle’s refund policy and buyer terms. Eligibility depends on those terms and applicable law. Nothing here limits statutory rights.
Subscription cancellation
Cancel in your organisation’s billing settings or through Paddle before the next renewal. Cancellation stops renewal at the current billing-period boundary and does not automatically refund prior payments. Plan changes apply at the next successful monthly payment.
Usage packages
Hosted-minute and managed-review packages are one-time purchases of Pillion usage, not cash balances or transferable credit. They carry over until used. For a refund request, include the transaction reference from your receipt.